Refund & Return Policy

Our Promise

At Moufie, your satisfaction matters to us. If something isn't right with your order, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible:

- The item must be unused, unworn, and in its original packaging

- You must have proof of purchase (order number or confirmation email)

To start a return, email us at [support email] with your order number and reason for return. We'll provide instructions on where to send your item.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo of the item. We'll send a replacement or issue a full refund at no extra cost to you — no return shipping required.

Non-Returnable Situations

- Items returned without proof of purchase

- Items damaged due to customer misuse

- Change-of-mind returns after 30 days

Shipping Costs

Return shipping costs are the customer's responsibility unless the return is due to our error (wrong or defective item).

Order Cancellations

Orders can be cancelled free of charge within 12 hours of purchase. After this window, your order may already be in processing and cannot be cancelled.